Terms and Conditions

ADVANCED SECURITY SYSTEMS UK Ltd General Terms and Conditions of Trading Description of terms: 1.The Company:will refer to Advanced Security Systems UK Ltd. 2.The Customer:will refer to the person or company or partnership or any legal entity that is receiving work or services from the company. 3.Installation:shall mean the purchase and fixing or placing of electronic equipment, including the fixing or running of cable or the use of wireless technology into a customer's premises or a third parties premises, vehicle, or portable building. The addition of any such equipment and fixing into an existing customers premises or a third parties premises, vehicle, or portable building. 4.Service / Maintenance: shall mean the work necessary to repair or replace systems or components or to carry out preventative actions on that same equipment or additional equipment as may become necessary or is in line with any planned maintenance program. 5.Specification of works: will also become the agreed works and will be a detailed written description of the works to be entered into. 6.Variation of works:will be the additional work added to the installation, or the variation in the specification of works. 7.Signalling Equipment:will be the equipment used to communicate with the central station or monitoring station or a third party. This will normally remain the property of Advanced Security Systems UK Ltd, but may be sold on under certain circumstances. 8.The Guarantor: shall be the person who guarantees the performance of thecontract. 9.Practical Completion:shall mean the stage at which the installation is complete apart from the installation of signalling equipment, but all other items on the specification of works will have been satisfactorily installed. Practical completion is also the point where the balance of the installation will be invoiced, but may be waiting for the installation of signalling equipment. 10.Premium Rental:shall mean a rental charge of one fiftieth of its original retail price, plus any installation labour charge. System Design 1.Advanced Security Systems UK Ltd will make every effort whilst designing a system to ensure that all aspects of the design criteria are met. However, during some design processes, assumptions around system make up exist and it is sometimes impossible to check all of the assumptions made. Advanced Security System UK Ltd cannot under any circumstances be held responsible for false information received from the client, or held responsible for system assumptions that are outside of our knowledge when we are not charging a fee for the design. When a design charge is made, we will guarantee our design structures, but again cannot be held responsible for false information provided by the client. Installation Standard Terms and Conditions: 1.The customer upon acceptance of a company quotation or verbal quotation, will provide the company with a written instruction to carry out the work as described in the specification of works. The quotation provided by the company will only be accepted by the company once the company has issued an order acceptance form. Once the order acceptance form has been sent to the customer, a legally binding contract will then exist between the company and the customer. 2. The customer agrees to: A.Provide and pay for any pre installation requirements, i.e. telecommunications connection charges and or electrical points prior to installation, or any customer supplied service for the necessary correct functioning of the system. If any electrical points are not installed before the installation commences and by not fitting these connections facilitates any additional visits, then the company may make an additional charge for any additional visits or any additional time spent on site. B. Obtain and pay for all consents and permissions necessary for the installation of the system in the premises or arising thereafter prior to its installation and fully indemnify the company from and against any and all liability in the event that such consents are not obtained. C. Notify the company of any changes or structural alterations or design of the building that may have occurred between the preparation and forwarding of the quotation and or specification of works and the installation date. D. Appoint a representative to represent the customer and forward all information requested by the company in connection with contact details of individuals required for key holder response etc. The company will not be responsible for any delay in the setting up of remote communications to a central station or other signal-receiving centre for any reason that is reasonably outside of its control. E. Inform the company of any Health and Safety issues or restrictions that could impact upon installation times, prior to the commencement of the installation. Ladders and / or steps will used to access all normal installation of equipment. If additional access equipment is required or the site has a ban on the use of ladders or steps, then the company reserves the right to make additional labour charges or equipment rental charges may by required if this information is not received prior to the commencement of the installation or if the quotation / tender has been prepared without this knowledge. 3.The company will attend the customer's premises or installation address and carry out the installation of the system as per the quotation / specification of works or the agreed works and subject to the quotation notes enclosed within the quotation. The installation will be conducted between 08:30 to 17:00 Monday to Friday on a previously agreed date. No work will take place outside of these hours unless a previously agreed timetable has been agreed in writing. If any additional hours outside of these times are worked, then this will be considered as premium time and alternative rates will apply starting at one and a half times normal rates. However, no additional work will be undertaken unless a signed variation is in place. All equipment fitted will be classed as rented equipment and the property of Advanced Security Systems UK Ltd until paid for in full. The company will only allow the passing of title to some of this rented equipment once the full value of the agreement has been paid including any VAT element. Signalling Equipment will always remain the property of Advanced Security Systems UK Ltd, unless a separate sale agreement is in place. 4.To enable the company to perform the installation, the customer shall give the company, all the necessary access to the premises and facilities therein and the company shall not be liable for any delay occasioned by the default of the customer. If access to the premises is denied, or to part of the premises, or stock is so positioned as to denying access, the company reserves the right to charge the customer an extra charge to attend and carry out works within the quotation or specification of works, that are not complete within the time allowed for the installation, due to access being denied, or stock not being moved and preventing access. If the customer intentionally fails to provide access, or access is denied wilfully, or a third party interferes with, or attempts to interfere with, or connect with, or attempts to connect to company owned equipment, this will constitute a breach of this agreement and the company will immediately invoice the customer for the full contracted works and this sum will become immediately due for payment. 5.The company will endeavour to install the system as soon as practically possible under normal operating conditions. The company cannot be held responsible for any loss occasioned from any delay in the installation of the system at the customer’s premises whatsoever. The company cannot be held responsible for a delay occasioned in the connection of signalling at the customer's premises due to matters outside the control of the company, or delays from third parties, or delays in scheduling access to the customer's premises, or working structure demands placed upon the company. However the company will make all reasonable efforts to avoid such delays as practically possible. 6.During the course of the works being undertaken, if it is found that certain design plans cannot be carried out, or there needs to be a change in the specification of works, then the customer agrees to meet with a company representative to discuss such matters and make alterations or amendments as may be become necessary. If additional charges are to be applied, this must then be accompanied by a variation to the specification of works. If no suitable compromise can be achieved, then the company reserves the right to invoice to the full extent of the works completed satisfactorily. 7.Upon practical completion of the works the customer will inspect the work completed and will sign off this work as satisfactorily installed by signing the completion certificate. Please be aware that full completion may still be awaiting any signalling equipment, as this usually cannot be fitted until the use of the system has been established and other trades have installed the necessary equipment need to allow the signalling equipment to operate. Please note that Advanced Security Systems UK Ltd cannot be held responsible for delays occasioned by any other third party. 8.The customer shall pay for the cost of any reasonable reinstatement or redecoration made necessary during installation, or by the testing, alteration, or removal of existing apparatus from a prior installation. If the quotation does not cover the removal of a previous system, then the company may make an additional charge for the removal of such equipment, if the customer verbally requests our Technicians to remove such equipment. 9.The company will not be responsible for the removal or clearing of any materials that accompanied the supply of the equipment fitted in the customer's premises or third party premises. Packaging materials will be gathered by the companies technicians for disposal on site or into skips provided by the customer, unless the company has agreed in writing to the disposal at its own expense or has charged for such disposal of these materials. 10.The customer shall after practical completion: A. Pay the company the agreed installation fee stated on the agreement plus any extra charges or variations agreed during the installation period. Pay on request any monies to be paid to third parties in connection with the operation of the system i.e. Police, BT etc. Payments are due on practical completion of the installation unless an approved and authorised account is in place, or if the installation takes longer than one month to install. If the installation runs in excess of one month, then the company will be entitled to interim payments by invoice. Interim invoices will become due thirty days after the date of the invoice. If they are not paid in full, the company may at its discretion, withhold use of the system and/or withhold its services, labour and warranties under this agreement, or put an end to this agreement without any prejudice to any rights already accrued to the company. If the debt remains outstanding in excess of sixty days without reasonable cause, then this will constitute a breach of this agreement. Please see (section 9, remedy for breach of this agreement.) B. Give the company immediate written notice of any fault in or repairs necessary to the apparatus, or any omissions to the quotation / specification of works and shall permit and allow full access to the company to take such steps as it shall consider reasonably necessary to remedy such defect. 11.As the company cannot cover the insurance of the property protected, it is a condition of this agreement that the subscriber will include within the property insurance schedule an amount to cover all of the equipment and labour between the start of the contract and payment of the final invoice to the company. The customer agrees to indemnify the company against any losses, damage, fire or theft of the equipment during the installation period. Any such losses will be invoiced by the company direct to the customer for payment under our normal terms. Installation of rented equipment with Title retention (Romalpa Clause). 12.Rented equipment will relate to the equipment under the direct ownership of the company. The rental of the equipment will be charged on a monthly rental basis and such costs will commence with a charge of one hundredth of the retail price, unless there is a previously agreed amount. The customer will be directly responsible for the equipment whilst in its possession. (See clause 11). The customer will pay any damage to the company’s equipment whilst in the customers charge, directly to the company for repair or total replacement. Limited company customers or P.L.C. company customers, renting equipment from the company, must appoint a guarantor, who will be personally responsible for the rented equipment and will guarantee the return of the rented equipment, or pay the full value of the rented equipment if not returned to the company including any rental charges. Upon final payment of the installation any rented equipment will transfer title and then becomes under the direct ownership of the customer other than signalling equipment that will always remain under the direct ownership of Advanced Security Systems UK Ltd, unless sold under a separate sales contract. 13.The company may withhold its labour, call-out and maintenance visits including any warranties and product guarantees if a bad debt to the company exists beyond thirty days. The company may terminate all services including central station monitoring and seek full recompense for the outstanding amount if the customer goes into administration, or appoints an administrator or official receiver, or bad debt exists beyond forty days, by giving seven days written notice. If payment is then not received within seven days of this notice, then this will constitute a breach of this agreement. If the agreement is breached, then the company reserve the right to repossess all rented equipment. If access for the repossession of any rented equipment is denied or is not possible due to access restrictions, then the company reserves the right to apply a premium rental to the rented equipment until the rented equipment is returned to the company. If court action is taken to recover the debt then the full amount of the debt plus any rental charges will form the main part of the claim, together with a statutory charge in line with 5A of the Late Payment of Commercial Debts (interest) Act 1998, plus interest under the same act will be recovered including any VAT element at current rates. If the client goes into administration or liquidation, then the administrator must allow access to the rented equipment immediately. Again if access is restricted, the company will apply a premium rental charge for the period of restriction. 14.During the course of your relationship with Advanced Security Systems UK Ltd, we will be required to store, utilise and share data that is specific to you and your security system (s). To that end, by accepting a contract and or services of Advanced Security Systems UK Ltd, you hereby agree that we can utilise your personal data within the realms of our privacy policy ( Please refer to below) to administer your account together with contacting you and or your business for the purpose of servicing that account (s). If you wish to withdraw this permission, then you must first cancel any maintenance agreement in force by giving the correct notice to terminate your account within the terms of this agreement as detailed in section 3 of the Maintenance / Service terms and conditions. (Please refer to section below). 15.These terms and conditions supersedes any previous or other terms and conditions, unless those terms and conditions appear on the rear of a formalised installation or maintenance contract. The company withhold the right to vary or change any terms and conditions that apply to this agreement. Any changes can be accessed and viewed via the company's website at www.advancedsecuritysystems.net . Terms and conditions amended May 2019. Maintenance / Service Standard Terms and Conditions. 1.A Maintenance and Service visit will be defined as the company attending the customer's premises or a third parties premises on behalf of the customer and carrying out certain tests and checks of a system to ascertain that the system is functioning correctly and in line with its design criteria. These checks will be recorded and a written report produced. The report will inform of any defects within the system and may carry recommendation for the improvement in design or where the system in the opinion of the company fails to be fit for purpose. Please note that any device tested, was functioning correctly at the time of the test, but the company does not guarantee that the device will continue to do so. 2.A Maintenance and Service contract will be defined as an agreement that binds both customer and company in an arrangement where the customer benefits from the facility to call upon the company for services both in and out of normal working hours to maintain the customer’s system together with reduced labour rates and discounted parts, and where the company benefits from an annual some being paid. The company will during the course of the contract, make an appointment with the customer to carry out a maintenance / service visit once or twice a year as will be required for that particular system. The company will also include a twenty four hour a day attendance contract to attend the customer's premises outside of the normal working hours. The company will also discount its current labour rate or rates to a contracted rate. Copy available upon request and are subject to change without notice. 3.The maintenance contract shall run for a minimum period of one year, unless a further minimum period is agreed in writing and will roll over to the next year if not cancelled. The Customer may put an end to the agreement at the end of the minimum contract period or any subsequent anniversary thereafter, by giving the company three full calendar months written notice prior to the end of the minimum period or the anniversary date. A written acknowledgement of cancellation must be received from the company to the customer, or the cancellation will be deemed not to have occurred. The company may terminate the contract by giving three month’s written notice to the customer. If the customer does not terminate the contract within time, then the contract will auto renew at anniversary and then run for a further twelve months. If the minimum period has not expired, the contract may be cancelled, but the customer must pay all costs associated with the contract, i.e. maintenance rental and monitoring charges, in the form of liquidated damages, had the contract run to the end of the minimum period. 4.The company will maintain a twenty-four hour a day call out facility for emergency calls, for the benefit of the customer. The company will determine the term emergency and its implications, as to allow the customer the benefit of the system installed wherever possible. Out of hours service will not be granted for none essential repairs, and the status of none essential repairs shall be determined by the company. The company shall attend within a reasonable time period as required by the SSAIB if for Intruder Alarms, or within a reasonable time period, unless a response time has been agreed in writing. The company will maintain twenty-four hour a day Central Station Monitoring (if fitted) for the benefit of the customer, unless a bad debt exists. (See clause 13 ). The company will discount its rates of labour and attendance fees chargeable to a published rate as long as this contract is in force. A copy is available by request. 5.To enable the company to perform its duties the customer shall give the company, all the necessary access to the premises and facilities therein and the company shall not be liable for any delay occasioned by the default of the customer. If access to the premises is denied, or a part of the premises, for whatever reason, then the company cannot be held responsible for the non-operation of the devices located within these areas, should a fault or break-in occur? The customer must make every effort to afford full and unhindered access to the premises at the time of any maintenance visit, as the company will not return to test areas where access has been denied without charging for the visit. The company may make a charge for any additional labour if access is not available and waiting time occurs. 6.The Customer shall: A. Pay the Company the annual sum stated on the contract, quote or estimate. This sum may be revised at the end of the first or any subsequent year to make allowance for any increase of labour or materials, or any other relevant expense usually in line with inflation. Payments are due in advance. If they are not paid within thirty days of the invoice date, the company may withhold its services under the agreement, or put an end to the agreement without any prejudice to any rights already accrued to the Company B. Pay the costs of any work required to the system due to STORM DAMAGE including LIGHTNING, ELECTRICAL SPIKES, WATER or DAMPNESS DAMAGE, MALICIOUS DAMAGE including VANDALISM, CUSTOMER MISUSE or ERROR, NEGLECT, or any SOFTWARE RELATED FAULTS OF THE SYSTEM, OR ANY REPLACEMENT TO THE CUSTOMERS APPARATUS. C. When attendance of technicians (apart from maintenance inspections) is occasioned, pay the company for such attendance including a call out to site charge. D. Give the company immediate notice of any fault in or repairs necessary to the apparatus by reporting the fault or repairs directly to the faults department or in writing. E. In relation to all types of space detection, immediately notify the company in writing of any alteration to the structure, or layout of, or to the fittings in the premises, or any major movements in the contents thereof including stock, as this could affect system effectiveness to detect a break-in. 7.If in the opinion of the company, it becomes impractical to repair the system, the company will provide a quotation for the replacement of the system or may without prejudice to its rights, cancel this agreement by giving the customer the necessary period in writing. If the company cancels this contract, then a fair proportion of any advance payments paid or due will be refunded or cease to be payable. To cancel this agreement both parties must give the relevant notice. 8.The customer shall pay for the cost of any reinstatement or redecoration made necessary during installation, or by the testing, alteration, or removal of the apparatus. 9.It is a condition of this agreement that the customer will maintain Insurance cover to the property and its contents, so as to cover the rented equipment under direct ownership of the Company. 10.Rented equipment will relate to the equipment under the direct ownership of the Company. The rental of this equipment will be charged on an annual basis and such costs can be reviewed on a year-to-year basis. The customer will be directly responsible for the equipment whilst in its possession. The customer will pay for any damage to the company’s equipment whilst in the customers charge, directly to the company for repair or total replacement. Limited company customers or P.L.C. company customers, renting equipment from the company, must appoint an individual guarantor, who will be personally responsible for the rented equipment and will guarantee the return of the rented equipment, or pay the full value of the rented equipment if not returned to the company. The guarantor agrees that in the event of the customer leaving the premises where the system is installed, or terminating this agreement, they will make themselves available upon reasonable notice to provide access to the company to remove the rented equipment. The company will charge for this visit. The company reserve the right to charge the customer the full value of the rented equipment if that equipment is not returned to the company at the termination of this contract. 11.The company may assign its interests in this agreement without prior written consent, however wherever possible, notice will be given. The customer may assign its interest in this agreement by informing the company in writing. Where rented equipment is installed the customer can still assign its interests, provided the company’s written consent to such assignment is obtained and transfer of responsibilities occurs through the issue and signing of a new maintenance contract. 12.The company may terminate this agreement without prior written consent if the system installed at the customer's premises is interfered with outside the bounds of normal operation by any third party or the customer themselves. This would be viewed as a breach of contract and under these conditions, no proportionate charges would be refunded and the full recompense to the company under the contract terms would apply. Any signalling devices will be terminated should a breach in contract occur but the company will give the client seven days written notice before the signalling is disconnected. The company also withholds the right to terminate this contract immediately should the customer go into administration and or receivership when any debt is owed to the company. 13.The company may withhold its labour, call-out and maintenance visits including any warranties and product guarantees if a bad debt to the company exists beyond thirty days. The company may terminate all services including Central Station Monitoring and seek full recompense for the outstanding amount if the bad debt exists beyond forty five days by giving seven days written notice. If payment is then not received within seven days of this notice, then this will constitute a breach of contract. If Court action is taken to recover the debt then the full amount of the debt and a statutory charge in line with 5A of the Late Payment of Commercial Debts (interest) Act 1998, plus interest under the same act will be recovered including any VAT element at current rates whichever is greater. 14.The company will hold all title to goods, delivered to or installed at, the customer's premises until these goods have been paid for in full. The customer will be directly responsible for the loss or damage and must maintain insurance for these goods until paid for in full. 15.If this agreement is terminated by the customer within the minimum contracted period, or cancelled by the company due to the terms and conditions not being adhered to, or a breach of contract occurs, the customer or the guarantor shall forthwith pay the company (without prejudice to its rights to recover any sum due from the customer to the company) by way of liquidated damages all future annual charges (at the rate in force at the date of such termination), which would have been payable had this agreement continued until the end of the minimum and or contract period, plus all monitoring charges where an agreement has been entered into by the company for the benefit of the customer. 16.The company may vary these terms and conditions from time to time and an amended copy of the current terms and conditions will be made available at www.advancedsecuritysystems.net Termination of a contract: 17.To terminate the contract or an implied contract, the customer must give three full calendar months notice to the company in writing, prior to the anniversary date of the contract and out of the minimum period. An acknowledgement of this termination must be received and will again be in writing. If you fail to cancel the contract correctly, then the company will inform you in writing of this instead of providing an acknowledgement. The company will provide all services up to the final day of the contract including twenty four hour call if that formed part of the contract. Engineering codes will not be provided and systems will require re-programming unless a final visit is agreed. 18.Systems that have signalling to a central monitoring station will have the signalling cancelled upon expiry of the contract. All rented equipment must be returned to the company immediately. The company will allow seven days for its return. If rented equipment is not returned within seven days, then a premium rental charge will be applied. If rented equipment remains outstanding for one calendar month or more, then the unit will be invoiced to the customer at full retail value and the premium rental will apply until the unit is paid for in full. 19.A final visit can be arranged at the end of the contract and this visit will be charged at an agreed rate. The company will attend the customer’s premises, or the premises where the system is installed. The company will change the engineering code and remove the rented equipment. 20.The Unique Reference Number (URN) is the number that the Police allocate to the installation address to facility a Police response to an alarm activation. The company will surrender the URN to the relavent Police authority on the last day of the contract. This will allow the incoming company to apply for this number and re-instate Police response if required. 21.These terms and conditions supersedes any previous or other terms and conditions, unless those terms and conditions appear on the rear of a formalised installation or maintenance contract. The company withhold the right to vary or change any terms and conditions that apply to this agreement. Any changes can be accessed and viewed via the company's website at www.advancedsecuritysystems.net . Terms and conditions amended May 2019. Privacy Notice of Data Stored. 1. During the course of our dealings together, Advanced Security Systems UK Ltd will be required to collect and store your personal data together with sensitive security information appertaining to your system or systems. All sensitive security data is stored on an encrypted data base. Other data i.e. Name, address, email and telephone numbers are stored on a secure server for invoicing purposes only. 2.We are required to hold this data in order that we can service your account and provide services where the Police, Fire Brigade etc will be called upon. By holding a Maintenance / Service agreement with us, or by entering into an installation agreement, your permission will be deemed to be given. If your permission was to be withdrawn, then we would require you to terminate your agreement in line with these terms and conditions. 3.The data we hold will not be shared with any marketing third parties, it will not go overseas and the only third party involvement would be the Central Stations that we use, the Police in the application for Unique Reference Numbers (URN’s) or our inspectorate for the quality monitoring of our services. As members of the SSAIB, you can view their Privacy Policy at (www.SSAIB.org). Occasionally you could be contacted directly by them in the day to day operation of your agreement / contract. We will not disclose any information to any further body without your express permission being sought first. 4.We will store your information for a period of twenty years after the end of the contract unless you specifically ask us not to do so at the end of your agreement / contract. The purpose of storing this information would be so that any further contracts taken out by future property owners, or even yourself etc, would have the history associated with the system saved. Terms and conditions amended April 2018.